| Seller | Rafalia Co., Ltd. (ラファリア株式会社) |
|---|---|
| Representative | Lei Jin |
| Head office | 3-7-7-1 Josuiminami-cho, Kodaira-shi, Tokyo 187-0021, Japan |
| Boutique / Atelier | #101, 1-1-7 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan |
| Phone | +81 3-6427-5985 (11:00–19:00, closed Mondays) |
| info_rafalia@rafaliaworld.com | |
| Website | https://www.rafaliaworld.com |
| Prices | As shown on each product page (tax included) |
| Fees other than the product price | Shipping: free nationwide in Japan Bank-transfer fees, if any, are borne by the customer |
| Payment methods | Credit card (Visa / Mastercard / American Express, etc.), Shop Pay, and other methods shown at checkout |
| Payment timing | Payment is confirmed at the time of order |
| Delivery |
In-stock items Shipped within 5–7 business days after order confirmation. Bespoke & self-design pieces Each piece is crafted by hand; the delivery schedule, including production time, is quoted individually (typically 1–3 months). *We will contact you in advance if more time is required due to gemstone availability. |
| Returns & exchanges | Please contact us by email within 7 days of delivery. Returns for customer reasons Accepted for unused items only (return shipping at the customer’s expense). Defective or incorrect items Exchanged or refunded at our expense. *Bespoke and self-design pieces cannot be returned except for defects. |